Refund policy

Returns and Right of Withdrawal

If you are a consumer located in the European Economic Area (EEA), you have the right to withdraw from your purchase  within 14 days of receiving your order.

As such, I offer full refunds (minus the original delivery charge) for returns started within 14 days of delivery.

If you need to return an item, please reply to your order confirmation email or contact me via Facebook or Instagram before the 14-day period expires. Please let me know your order number and which item/s you would like to return. 

I cannot refund the original delivery charge, unless items were faulty or incorrect. I can also not refund the delivery charge if you chose postal delivery at checkout but later request free local delivery for the Kilcullen area.

Items must be returned to: Kilgowan, Kilcullen, Co. Kildare R56 HW83. Please include a note with your name and order number. The cost of returning items is the customer’s responsibility. If you live in the Kilcullen area, please contact me if you would like to arrange a local return.

Once I have received and accepted your item/s, a refund will be issued to your original payment method within 14 days. 

Exchanges

If you would like to exchange an item for a different size or color, please reach out to me via the methods above. Please first check that your desired item is still available on my website, otherwise you should request a refund instead. 

The same standards and process as outlined for returns apply for exchanges. However, once I receive and accept your original item, you will be sent a new one rather than issued a refund.

 

Conformity of Goods

In addition to my voluntary returns policy, if you are a consumer located in the European Economic Area (EEA), you have statutory rights under EU law regarding the conformity of goods.

All products I sell must conform to their description, be fit for purpose, and be of satisfactory quality. If a product you receive is faulty or does not conform to what was described at the time of purchase, you may request a repair or replacement. If this is not possible, you can request partial or full refund. 

These rights apply for a minimum of two (2) years from the date you received your order and are in addition to any voluntary return rights we offer.